FAQs

Frequently Asked Questions


General

How much does the Grocery Butlers service cost?
The prices on our website are per item that have a 20% shopping and handling fee worked into the price. Our pricing is competitive with regular retail found at our local supermarkets and other delivery services. We periodically update our prices to stay current with the changing marketplace. We charge a flat $35 delivery fee with no item limit. Our personal shopper service includes gaining access to your accommodations and unpacking and neatly stocking your order.
How can I contact you?
The easiest way to contact us is by filling out our contact form. We receive this form immediately and will respond as quickly as possible. Visit our Contact Us page for other alternatives.
What is your tipping policy?
Tipping is optional. Our mission is first-class customer service and this never depends on a tip. For the convenience of customers who desire to give their delivery person a tip and prefer to have it added to their credit card charge, there is an option to do so during the checkout process.
How do I change my profile? 
Simply go to your My Account page to access and edit your profile.
What is your policy as it relates to alcohol delivery?
All Wine and Spirits you select will be purchased from Beer Barn II located in Montrose, Colorado. Grocery Butlers is a delivery service for Beer Barn II and all liquor products, along with the accompanying liquor sales tax, will be charged to your credit card from Beer Barn II as a separate transaction from Grocery Butlers. In the State of Colorado, the legal drinking age is 21 years of age. To purchase any alcoholic beverages (beer, wine, and spirits) you must show proof of age with a valid ID. You will be required to send a copy of a valid ID with the same name on the credit card being used for purchases, which will be kept on file.
Do you carry organic products?
Yes, we provide many organic products including fruits and vegetables, dairy items, frozen meals, and other packaged goods. All organic selections are identified in the product description. As always, feel free to contact us with any questions or special requests.


Delivery

What days and times do you deliver?
Our service is available 7 days a week throughout the year. As part of our order checkout process, simply select the date of your arrival. We strive to complete our deliveries between 10:00 a.m. and 7:00 p.m. MST. Of course we must work with property managers to gain access and ensure housekeeping has your accommodations ready prior to our stocking the kitchen. If for some reason we are not able enter your unit, we will contact you to set up a delivery time.
Where do you deliver?
We deliver in the Telluride, Crested Butte, and Ouray resort areas. We also serve the greater San Miguel, Gunnison, Montrose, and Ouray Counties. You will be prompted to provide a delivery address and zip code before placing your order with us. Any special delivery requests can be made on the order form.
What if I am not there at the delivery time?
You do not have to be present to accept delivery. We work with your property manager to gain access to your unit to unpack your order. Generally, there is not a problem. However, if for some reason we are unable to get in, we will contact you to set up an alternate delivery time when you can be there. It’s helpful if you inform the front desk or property manager you are expecting this service.


Ordering

Do you have a minimum order amount?
Yes, our minimum order amount is $35 plus the $35 delivery fee.
When can I place an order?
Our website is available to you 24 hours a day, 365 days a year! You may place an order as far in advance as you like; however, we ask that you complete the checkout process by 7 a.m. MST one day before your requested delivery date. ?This will ensure that Grocery Butlers will have enough staff to get your order delivered.
Can I order the same-day delivery?
In order to process and schedule efficiently, we ask that you have your orders completed by 7 a.m. MST one day before your requested delivery date. ?If past this deadline, please contact us by calling (970) 368-2211. Well check our schedule and do our best to accommodate your needs.
What forms of payment do you accept? When is my credit card charged? 
We accept credit card payments (Visa, MasterCard, American Express, or Discover). We do not accept cash or personal checks. Upon checkout, you will be asked to enter your billing address, credit card number, and expiration date. Your credit card will be charged during the checkout process.  If for some reason, you need to cancel your order, you may do so no later than 48 hours before your requested delivery date.   To make future orders even easier, you can check the box that requests we save your credit card information.  We use a safe and secure merchant account which saves your information confidentially.
If I am ordering from outside the United States, how do I use my credit card?
We process many orders placed by customers living abroad. If your credit card is issued by a non-U.S. bank, address verification is not performed. Simply leave the address fields blank on the payment page. All that’s required is your card number and expiration date.
Can I change my order after it’s been placed?
If you want to change an order, please contact us with the items you want to remove, add, or modify. We will accept any order changes prior to 48 hours of your requested delivery date.
How do I cancel an order?
Canceling an order can be accomplished by contacting us and stating your name, order number, and request for cancellation. Orders can only be cancelled before 48 hours of your requested delivery date.
Can I save items in my shopping cart until I’m ready to checkout?
Yes, you can create a username and password which will allow you to start shopping and save any items in your cart.  This allows you to start shopping early and prepare your shopping lists before you checkout.  You will be able to log into your account and add any last minute items before you checkout.


Customer Service

What if I am missing an item?
Please contact us immediately if you feel that you are missing an item from your order. We will locate the item and get it to you as soon as possible. We double check all orders during the shopping and packing stages before delivery. It is extremely important for us to know if you are missing an item that you have been charged for.  We strive for excellence and will rectify the situation.  Customer Service is our top priority.
How do I contest a charge on my credit card?
If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly.
There is a problem with my groceries. What should I do?
 We treat all customer complaints seriously. It is our desire that you be 100% satisfied with our service and the quality and freshness of the goods. If something does not live up to your standards, please contact us immediately so we can work with you to make things right.
What if I don’t see an item I want?
We will look into adding any groceries you suggest. Please click here to suggest items you would like us to add. In the meantime, contact us and we will make every effort to include the item(s) in your current order.
What if an item is out of stock? 
We attempt to get every item on your list. At times, some items may be unavailable. In this case, we will try to substitute with an equivalent product. The order price will be adjusted accordingly.


Security & Privacy

Do you sell or trade my personal information?
Your personal information is safe with us and is not given, sold, or traded to anyone else.
Are my orders secure?
Your personal security is our main concern. That is why we use leading industry solutions to ensure that all personal information is secure and transmitted through SSL encrypted channels.
Can I give you feedback/suggestions?
We welcome all feedback and suggestions. For your convenience, please use our Online Contact Form.


FAQ’s

What products do you offer?
We strive to carry the freshest and highest quality products available.  All items must meet our high quality standard requirements.  We also offer natural and organic products as well as Colorado items.
What if I’m not happy with something I received in my delivery?
If you are not completely satisfied with your order, please contact us immediately and we will rectify the problem.
Do you have a retail store where I can shop?
We use the local markets and grocery stores in the area to find the highest quality and freshest products available to you.  We deliver the finest products to you so you don't have to waste your vacation time in an unfamiliar grocery store.
How do I set up a standing order?
You can create a shopping cart by creating an account that you can access at anytime. Whenever you are ready, just simply checkout and schedule a delivery date.
Do I have to set a standing order to receive delivery each week?
No, you can choose to log in and order at any time before 6 AM (MST) the day before your chosen delivery date.
Do I have to be present to receive my delivery?
You do not have to be present to receive your order.  Please leave any special delivery instructions during your checkout process.
How do I place my order?
Our on-line virtual grocery store makes it easy and fun to place your order.  If  you are experiencing difficulties placing your order, feel free to contact us and we can help you through it.
Is there a minimum order?
There is a minimum order of $35.00 as well as a $35.00 delivery fee. ?This ensures the over the top Grocery Butlers service delivered to your home and fully stocked kitchen.
Do you accept special requests?
We strive to carry a variety of the highest quality and freshest products available. If you don't see an item that you would like or have a special request, please contact us so we can try to get the item requested.
How does the delivery program work?
Please visit the How it Works page and feel free to contact us if you have any further questions.
How do I pay for my order?
We use a SSL certified safe secure merchant account to process payments.  Visit the How It Works page for more information.  We accept all major Credit Cards for payment.

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